In accordance with Chinese language philosophers, “The palest ink is best than one of the best reminiscence.”
This shared secret from years in the past remains to be related in the present day, if no more so. One of many greatest challenges in pest management (or any customer support enterprise) in the present day is communication. It’s ironic that we have now extra types of communication in the present day at our fingertips, but we nonetheless don’t use them successfully, or in any respect.
From the primary telephone name to your workplace and the data that subsequently is handed to your gross sales staff and/or technician, clear and concise written notes are vital for getting the work executed proper. I’d argue that these notes are simply as vital because the merchandise we use within the area.
Whether or not you like a pill, clipboard or an old-school pocket book, taking notes when speaking with shoppers reveals them that what they’re saying is vital. It additionally reveals them that you’re listening and paying consideration, which leads you to ask higher questions. Many potential clients appear shocked after I pull out my 3 x 5 pocket book and begin jotting down notes.
By the point you get again to the workplace on the finish of the day, are you able to bear in mind all of the spots the place you discovered termite shelter tubes, cockroaches in a restaurant, or the constructing supervisor’s title? Talking from expertise, as your organization grows — or as you get older — the significance of excellent observe taking will turn out to be extra evident. It additionally will make you look extra skilled within the eyes of your shoppers, creating worth that in flip results in charging larger costs.
However don’t take my phrase for it. Do that “historic Chinese language secret” for your self.